As a Genesys CX Cloud Team Lead, you will provide technical consultancy, lead technical design, analyze business needs, implement innovative solutions, configure systems, deploy new technologies, and oversee training initiatives to enhance customer experience technology.

Seeking an Enterprise Architect to maintain the integrity of customer infrastructure by leading design and development of application systems in the Contact Center Ecosystem. Responsibilities include providing consultation on infrastructure technologies, translating user requirements, and making technology selection decisions. Qualifications include 5+ years of Contact Center technology experience, 3+ years of Enterprise Architecture experience, and leadership experience. Ability to create sales and design documentation and willingness to adapt to new technology trends. Position requires working in the office two days a week.