The Client Success Manager will build and maintain strong client relationships, provide training on software usage, support client needs, manage account growth, gather feedback, and collaborate with internal teams to enhance client satisfaction and retention.

The Sales Engineer will support the National Sales team, addressing accounting inquiries during the sales process, facilitating communication between new business and Post Sales Operations, and ensuring customer needs are met for a smooth transition to new software. They will collaborate with decision-makers and bookkeepers, create demonstrations, and analyze company technologies for improvements.

This role involves leading legal operations for LawY in Canada, managing the verification of AI-generated legal content, providing strategic advice on legal content and product development, and ensuring client satisfaction through regional user testing and collaboration with partners.