Top Tech Jobs & Startup Jobs in Toronto

Supports critical production services, monitoring, incident response, deployment validation, observability, and reliability improvements. Develops scripts, automation, AI-powered operational tools, runbooks, and workflows to reduce operational toil. Partners with development teams on reliability best practices, operational readiness, and production system understanding while learning SRE, distributed systems, and cloud operations under mentorship.

Leads qualitative and quantitative market research to uncover customer, market, competitive, and healthcare industry insights. Designs and manages surveys, focus groups, interviews, brand trackers, and complex research studies; analyzes data using statistical and AI-based tools; and delivers reports, dashboards, presentations, and recommendations. Collaborates with product, engineering, sales, marketing, and customer success teams, coordinates external research partners, maintains data quality, and manages multiple research projects and timelines.

Own and execute PointClickCare’s owned brand content strategy across blogs, podcasts, web, and long- and short-form channels. Responsibilities include editorial planning, writing, editing, agency management, executive thought leadership, content distribution, performance measurement, event content for SUMMIT, and employer brand support. The role partners closely with product marketing, demand generation, growth, HR, and talent acquisition teams to align content with business and audience priorities.

Lead the design and implementation of scalable Java microservices, data platforms, and batch and real-time pipelines. Optimize lakehouse technologies, event-driven architectures, cloud-native deployments, data quality, governance, observability, and performance. Establish schema contracts, testing, monitoring, SLAs, SLOs, and automated validation. Provide technical leadership, mentor engineers, collaborate with product, analytics, and AI teams, and drive modernization and engineering best practices as a hands-on contributor.

Leads PointClickCare’s HR technology roadmap, Workday migration, AI-agent deployment, workflow redesign, data governance, and responsible AI controls. Oversees HR technology teams, vendors, budgets, configuration, testing, cutover, hypercare, adoption, and change management. Partners cross-functionally to improve HR service delivery, establish trusted data and reporting, and redesign processes for safe automation and effective AI-human collaboration.

Lead and manage high-visibility customer support escalations, coordinate cross-functional resolution with engineering/product/customer success, build the escalation management function and processes, use data to drive incident response and customer recovery plans, and communicate outcomes to technical and executive stakeholders.

The Principal Software Engineer will design and implement features, write production-grade code, mentor team members, and ensure technical excellence within a Scrum team.

Lead strategic talent development for assigned business functions by designing and delivering multi-modal learning programs, managing instructional design projects end-to-end, partnering with HR and business leaders to assess skills gaps, running workshops/off-sites, and monitoring learning metrics for continuous improvement.

Lead and scale UX, content design, and research across a multi-product B2B healthcare platform. Define experience strategy, governance, design systems, and AI-enabled workflows; partner with Product and Engineering; build and coach design teams; drive measurable improvements in usability, adoption, accessibility, and customer satisfaction.

The Accounts Receivable Specialist manages collections for a portfolio of strategic customer accounts. Responsibilities include contacting clients about overdue balances, researching billing issues, reconciling accounts and unapplied payments, maintaining customer records, preparing account analyses, coordinating pre-authorized payments, and supporting recovery efforts with internal teams. The role requires strong communication, negotiation, attention to detail, analytical ability, and experience working in a fast-paced, cross-functional finance environment.