Designs and leads customer infrastructure solutions within professional services. Responsibilities include architectural planning, deployment documentation, deployment reviews, mentoring engineers, customer and project manager collaboration, troubleshooting, technical reviews, and maintaining vendor certifications. The role requires extensive experience with Dell EMC storage, virtualization, hyper-converged systems, networking, backup technologies, data centers, technical documentation, and onsite hardware installation. Travel up to 45% and after-hours support are required.