Own sales cycles for assigned products and services across Quebec, handling inbound leads, prospecting for new clients, conducting technical demonstrations, and growing existing accounts through upselling and cross-selling. Build client relationships, identify expansion opportunities, manage pipeline activity, and report sales progress using HubSpot CRM. The role requires fluency in English and French and is hybrid in Canada, with preference for Toronto or Montreal availability.

Responds to production incidents across AWS and Kubernetes, diagnosing and remediating infrastructure, networking, database, cache, and deployment issues. Builds monitoring, observability, synthetic and load tests, SLOs, and reliability improvements. Maintains Terraform, Kubernetes, CI/CD, IAM, autoscaling, and security configurations; leads postmortems and incident follow-up. Participates in on-call operations and collaborates with engineering teams to improve application performance and reliability.

Own end-to-end testing strategy and implement automated Playwright test suites in TypeScript. Test web platforms and AI-driven conversational products, define quality metrics for non-deterministic outputs, integrate tests into CI/CD, run exploratory/manual testing, triage defects, and partner with engineering and product from design through release.