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Manage digital production for web and integrated campaigns from discovery to delivery. Oversee timelines, budgets, resources, vendor relationships, reporting, and cross-functional coordination to ensure on-spec digital, social, and platform assets are delivered efficiently and on-brand.

Moderate and respond to comments across client social channels in English and French, write engaging content, maintain safe respectful communities, escalate issues and trends, and develop strong understanding of client brand voice and audience. Work requires shift flexibility and collaboration with global teams.

Moderate and engage with client social channels using brand voice, write engaging content to drive conversations, ensure community safety and guideline alignment, escalate issues or trends, and learn client strategy and tone to represent brands across shifts including evenings and weekends.

The Client Success Manager will oversee account management for major clients, ensuring growth, satisfaction, and effective strategy implementation by collaborating with internal teams and advising on social media solutions.