Top Tech Jobs & Startup Jobs in Toronto

Evaluates customer interactions across calls, chats, and emails; analyzes quality trends; leads calibration and improvement initiatives; delivers classroom, virtual, and hands-on training; coaches employees; monitors trainee progress; provides feedback; develops learning materials; and partners with Operations and clients to improve service quality and employee performance.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Provide HR generalist support including employee relations, compensation and benefits, talent and performance management, onboarding, HRIS recordkeeping, HR metrics reporting, and partner with stakeholders to develop proactive HR solutions aligned with business objectives.

Process, monitor, and control payments transaction processing for deposits across APAC. Ensure smooth operations, meet BNPPISPL operational objectives, and comply with alert management, guidelines, and policies.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in tracking systems, offer additional products/services, and participate in initiatives to improve customer satisfaction.

Provide inbound/outbound customer support via phone or internet, resolve routine product/service issues, document interactions in call-tracking systems, maintain product knowledge, follow procedures and KPIs, assist with upsells, and participate in initiatives to improve customer satisfaction.

Answer inbound/outbound/online customer contacts, resolve routine product/service issues, meet KPIs, document interactions in call tracking systems, maintain basic product knowledge, upsell when appropriate, and work rotating shifts in a fast-paced contact center environment.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in call-tracking systems, offer additional products/services, and follow defined procedures while maintaining professional, empathetic communication.

Handle inbound/outbound customer contacts to resolve routine issues, document interactions in tracking systems, maintain product knowledge, meet KPIs, and upsell services when appropriate. Work as part of a team in a fast-paced, metric-driven contact center with shift rotations as needed.