Provide prompt, professional live-chat and messaging support: answer product, order, billing and account questions; resolve issues; document interactions in CRM; escalate complex cases; meet response time and satisfaction goals; participate in remote training.

Remote Data Analyst responsible for collecting, organizing, validating, and analyzing data from multiple sources; creating reports, dashboards, and visualizations; monitoring KPIs; providing actionable insights; supporting cross-functional teams; and maintaining data integrity and confidentiality.