Top Tech Support Jobs in Toronto

As a Designated Technical Support Engineer, you will provide proactive and reactive technical support to select customers, addressing issues, managing configurations, and enhancing customer satisfaction through effective communication and problem resolution.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

As a Senior Technical Support Engineer, you will troubleshoot complex issues, partner with engineering, and advocate for customer needs while improving processes and documentation.

The Technical Specialist assists customers with technical issues, determines warranty coverage, performs inspections, provides troubleshooting support, and communicates with suppliers on technical information.

The Senior Technical Support Engineer provides expert support for cloud environments, manages escalated issues, leads incident response, and collaborates while improving system reliability and customer satisfaction in a hybrid role.

As a Technical Support Lead, you'll provide technical assistance, manage complex customer inquiries related to data and reporting, monitor support quality, and identify improvement opportunities in collaboration with various teams.