Top Tech Support Jobs in Toronto

Lead escalation management and mentor level-one agents. Provide second-level support for retail stores and home office users, troubleshoot PC/server/POS/AS400/network/telecom/RF scanner issues, create knowledge articles, collaborate with network and application teams, and participate in after-hours and shift rotations to meet support KPIs.

Provide escalation-level technical support for software, payments, accounting, and transactional data. Troubleshoot and resolve complex issues using SQL and approved scripts, work with vendors, document resolutions, support high-impact customer issues, contribute to deployments and process improvements, and participate in on-call rotation. Coach frontline support and maintain confidentiality and accuracy when handling financial data.

Lead and manage a team of technical support professionals delivering AWS support, driving operational excellence and enhancing customer satisfaction through AI and data-driven strategies.

Structured fall internship (Sept–Dec) offering full-time, paid hands-on experience across software development, QA, UI/UX, DevOps/cloud, technical support, business analysis, and project management. Interns receive mentorship, work on real projects, and may have pathways to full-time roles. Applicants must be students or recent graduates, legally eligible to work in Canada or the U.S., and available full-time during the term.

Provide pre- and post-implementation technical support for HR software, reproduce and diagnose client issues, deploy updates, test fixes with development, manage bug tracking, use JitBit help desk, run SQL queries, and communicate with clients and internal teams to ensure issue resolution and customer satisfaction.

Provide frontline technical support for a Shopify-integrated SaaS suite: troubleshoot user issues, identify conflicts, report bugs, document findings, and collaborate with development to improve apps and UX.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provide L3 technical support for grid automation communication platforms, troubleshoot IEC 61850 and Ethernet network issues, produce technical reports and guidance, lead customer training and events, collaborate with R&D on product validation and roadmap, and mentor junior team members.

Provide frontline technical support for enterprise fleet mobility customers: diagnose and resolve complex product issues using JSON/SQL/APIs/webhooks, perform log analysis, assist with integrations and product configuration, and collaborate with Product and R&D. Role is shift-based and includes weekend work; must be located in North America.

Perform deep root-cause debugging across frontend-to-backend stacks, troubleshoot and read SDK source, support enterprise customers on architecture, and build agentic automation (LLM orchestration, MCP, internal APIs) to create deterministic autonomous support paths.

Provides senior technical sales support for pumping systems, serving as a technical point of contact for customers and internal teams. Responsibilities include selecting and optimizing pump solutions, creating technical drawings and documents, supporting testing and validation, troubleshooting customer issues, delivering demonstrations, and developing training materials. The role mentors technical sales support staff, reviews complex proposals and calculations, supports process improvement, and collaborates with sales, engineering, and product development teams.

Own the highest-level technical escalations, investigating complex bugs, data inconsistencies, API integrations, OAuth configurations, webhooks, permissions, and recovery scenarios. Reproduce issues, read and write code for debugging, analyze logs and API responses, and partner with Engineering through resolution. Support enterprise onboarding, maintain technical knowledge resources, identify recurring product issues, and participate in weekend and holiday on-call rotations.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.