Top Tech Support Jobs in Toronto

Monitor application and infrastructure health, triage and respond to incidents in a 24x7 environment, escalate to Level 2, perform technical recovery, document resolutions, support incident/change/release/problem management, create playbooks and knowledge articles, manage recurring incidents, identify automation opportunities, and participate in projects and initiatives.

Own the full lifecycle of technical support tickets, troubleshoot networking and application issues, author knowledge-base articles, escalate to engineering, and analyze ticket patterns to improve support processes.

The Technical Support Specialist provides first-level remote support to customers in public safety, managing incidents and driving improvements in service processes.

The Senior AWS Support Engineer will manage complex AWS cases, mentor junior engineers, troubleshoot issues, improve support processes, and create documentation.

Provide Tier 2 technical support and configuration management for SaaS customers: investigate escalated issues, execute and validate configuration changes, run technical calls, document root causes, and liaise with Engineering and Product to deliver resolutions and improve platform scalability.

Provide L3 technical support for grid automation communication platforms, troubleshoot IEC 61850 and Ethernet network issues, produce technical reports and guidance, lead customer training and events, collaborate with R&D on product validation and roadmap, and mentor junior team members.

Provide front-line technical support via phone, chat, and tickets for Solink hardware, software, and deployments; assist field technicians and partners with setup; diagnose networking and connectivity issues; document interactions in Jira/Zendesk and escalate complex cases to Product or Deployment teams.

Provide frontline technical support for enterprise fleet mobility customers: diagnose and resolve complex product issues using JSON/SQL/APIs/webhooks, perform log analysis, assist with integrations and product configuration, and collaborate with Product and R&D. Role is shift-based and includes weekend work; must be located in North America.

Perform deep root-cause debugging across frontend-to-backend stacks, troubleshoot and read SDK source, support enterprise customers on architecture, and build agentic automation (LLM orchestration, MCP, internal APIs) to create deterministic autonomous support paths.

Provide remote and onsite technical support for complex equipment issues, collaborate with engineers, develop troubleshooting tools, and coach less experienced colleagues.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Serve as Application Engineer providing technical expertise across the application lifecycle: support sales, design customized pump solutions, produce technical drawings, run demonstrations and testing, troubleshoot, develop training materials, and maintain customer relationships to grow order intake.