Top Tech Support Jobs in Toronto

Manage long-term customer integrations, coordinate between customers and engineering, triage and debug issues (logs, cURL/Postman), maintain project trackers and documentation, deliver training, meet SLAs, participate in on-call rotation, and submit bug reports and feature requests.

The Technical Support Engineer provides frontline support to customers using Magnet's mobile products, ensuring timely and effective issue resolution through various communication channels. The role involves collaboration with teams across the company to enhance customer experience and might require travel and after-hours coverage.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Integrations & Technical Support Specialist manages integration-related issues, ensures data accuracy, supports clients, and collaborates on process improvements.

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

As a Senior Technical Support Engineer, you will troubleshoot complex issues, partner with engineering, and advocate for customer needs while improving processes and documentation.

The Technical Specialist assists customers with technical issues, determines warranty coverage, performs inspections, provides troubleshooting support, and communicates with suppliers on technical information.

The Senior Technical Support Engineer provides expert support for cloud environments, manages escalated issues, leads incident response, and collaborates while improving system reliability and customer satisfaction in a hybrid role.

The Specialist II provides technical support for Ricoh applications, ensuring operational effectiveness, training users, and managing service level agreements.

As a Technical Support Lead, you'll provide technical assistance, manage complex customer inquiries related to data and reporting, monitor support quality, and identify improvement opportunities in collaboration with various teams.

The Technical Support Engineer provides advanced technical support for SaaS and on-premises products, collaborating with various internal teams and maintaining customer satisfaction through effective case management and problem-solving.