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The Customer Success Manager at Syndio is responsible for guiding a dedicated portfolio of enterprise customers in achieving their workplace equity goals, building long-lasting relationships, and ensuring customer satisfaction through effective communication about product updates and compliance needs.

In this role, you will manage Site Reliability Engineering, Platform Engineering, and Cloud Operations functions. You'll be responsible for improving system reliability, scalability, and performance while mentoring a team and collaborating with other stakeholders. The focus will be on developing a robust cloud platform and optimizing costs.

As a Customer Success Manager at Syndio, you'll guide customers in achieving their workplace equity goals while managing relationships with key accounts. You'll communicate ongoing equity needs, collaborate with teams for customer delight, analyze feedback for product insights, and influence the customer service strategy as the company scales.

In this role, you will manage responsible AI program initiatives, oversee RFP processes, and conduct legal contract reviews to ensure compliance with data regulations and accuracy in AI systems. You will collaborate with various teams to enhance AI capabilities and protect organizational interests while promoting workplace fairness.

The Manager of Cloud and Site Reliability Engineering will oversee SRE, Platform Engineering, and Cloud Operations, driving the vision for organization while ensuring the reliability, scalability, and performance of systems. Responsibilities include managing production systems, recruiting and mentoring a team, and collaborating with stakeholders to meet system reliability and performance standards.

The Customer Success Manager at Syndio will own customer relationships, ensuring they achieve workplace equity goals through strategic guidance and support. This role involves managing compliance, driving product usage, and collaborating with multiple teams to enhance customer experiences and satisfaction. The Manager will also influence customer service strategies as the company scales, while participating in training on workplace equity methodologies.

The Manager of Cloud and Site Reliability Engineering will oversee SRE, Platform Engineering, and Cloud Operations, focusing on system reliability, scalability, and performance. Responsibilities include guiding cloud platform development, managing infrastructure capacity, and mentoring a high-performing team while ensuring operational excellence in a SaaS-based environment.