Top Tech Jobs & Startup Jobs in Toronto

Lead capacity planning, demand forecasting, staffing and utilization for scaled and revenue operations. Own project intake, governance, vendor performance, and executive reporting. Use data and AI to optimize vendor mix, staffing, ROI, and operational risk, and drive cross-functional decisions and efficiency improvements.

Lead workforce forecasting, capacity and staffing planning, vendor management and scheduling for operations teams. Produce realtime operational reporting and executive summaries, prioritize projects, integrate AI and automation, measure ROI, identify risks, improve partner efficiency, and lead large cross-functional initiatives from strategy to execution.

Lead workforce management for global contact center operations: forecast demand, create schedules, manage real-time adherence, control labor costs, report workforce metrics, drive service levels, and develop a high-performing WFM team while collaborating with operations, HR, vendors, and product.

Lead workforce planning for Airbnb’s global contact center: forecast demand, create and optimize schedules, manage real-time adherence, analyze performance metrics, control labor costs, and develop a high-performing WFM team while partnering with operations and stakeholders.

The Manager, Safety is responsible for leading customer support teams, ensuring high service quality, coaching staff, managing performance, and overseeing operational strategies in a dynamic environment.

The Manager, Safety Support leads a team to provide exceptional customer service, manage performance, ensure training, and drive operational excellence while adapting to high-pressure situations.