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As a Field Service IT Technician at Vodastra Technologies, your responsibilities involve resolving computer-related issues for clients through various means like phone or in-person. You will recommend hardware and software improvements and track customer issues and resolutions, ensuring effective communication and support while managing multiple tasks.

The role involves providing expertise in Genesys systems within a call center environment, focusing on call routing, IVR, and reporting. Responsibilities include installing, troubleshooting, and configuring Genesys infrastructure components, as well as application configuration and understanding call routing flows.