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Supports business process transformation by analyzing current-state workflows, identifying inefficiencies, documenting process maps and SOPs, facilitating stakeholder workshops, tracking performance metrics, and implementing optimized processes. The role contributes to continuous improvement, change adoption, data analysis, and exploration of automation technologies such as RPA. It requires cross-functional collaboration, strong analytical skills, and familiarity with Lean Six Sigma and process mapping.

Supports the enterprise risk management program by identifying, assessing, monitoring, and reporting enterprise-wide risks. Maintains risk registers, assessments, controls documentation, and dashboards; analyzes KRIs and emerging risks; coordinates risk workshops; prepares leadership and Board reporting; monitors remediation plans; and contributes to business continuity, operational resilience, regulatory, audit, compliance, and risk framework initiatives.

Lead backend and cloud platform engineering for an AWS-based integration platform. Responsibilities include developing Node.js APIs, event-driven Kafka services, Redis caching, file ingestion and data synchronization pipelines, infrastructure management with Terraform, CI/CD, observability, incident response, and reliability improvements. The role also leads an engineering team, mentors developers, coordinates vendor knowledge transfer, creates operational runbooks, and transitions production support to an internal team.

The Manager, Fraud Strategy will develop and implement fraud prevention strategies using analytics, collaborate with cross-functional teams, and lead projects to mitigate fraud risks.