The Customer Success Manager manages a portfolio of high-value enterprise and commercial accounts, ensuring customers derive value from PathFactory's platform. Responsibilities include driving product adoption, collaborating with internal teams, conducting strategic check-ins, and proactively monitoring account health to identify and mitigate risks.

The Strategic Customer Success Manager ensures high-value relationships with enterprise accounts by aligning PathFactory’s platform with customer business objectives. Responsibilities include developing customized account strategies, engaging with various departments, monitoring account health, and identifying growth opportunities.