Top Tech Jobs & Startup Jobs in Toronto

Build and operate production-grade AI agents that automate workflows across internal teams. Design agent architectures with LangGraph and Amazon Bedrock AgentCore, integrate internal systems and third-party tools, and develop evaluation, observability, and guardrail frameworks. Partner with nontechnical teams to identify workflows, own solutions from prototype through production, measure impact, and drive adoption through documentation and training.

Leads a customer support team across phone, email, live chat, and SMS. Owns daily operations, staffing, queue health, quality, escalations, scheduling, KPI reporting, and AI-powered quality assurance. Coaches and develops support specialists, partners with Product, Engineering, Success, and AI Ops, and improves workflows, routing, SOPs, and tooling to scale support operations.

Own the strategy and roadmap for fraud detection, prevention, response, and identity authentication. Partner with engineers on scoring logic, rules, schemas, metrics, and AI-enabled automation. Coordinate fraud incident response across engineering, operations, GRC, treasury, and security. Guide KYC/AML-related product capabilities, fraud operations, vendor decisions, and customer-friction tradeoffs while turning analysis into prioritized, shipped product improvements.

Own the Commercial SMB customer segment, driving onboarding, adoption, retention, and expansion. Build a proactive, AI-assisted customer success model; lead SMB onboarding and AI agent rollout; design scalable workflows, processes, and playbooks; coordinate with Sales, Marketing, RevOps, Support, Product, and AI teams; and represent SMB customer needs across the organization.

Own end-to-end design for a core product area, framing ambiguous problems, prioritizing work, and delivering evidence-based experiences across systems and surfaces. Use research, Pendo, Dovetail, and metrics to guide decisions and measure impact. Establish implementation-ready documentation, apply AI-enabled workflows, influence cross-functional teams, mentor designers, and maintain high standards for design quality and collaboration.

Own research strategy for a core product area, leading qualitative, quantitative, generative, evaluative, and mixed-method studies from framing through activation. Translate evidence from research, analytics, customer feedback, and knowledge repositories into product recommendations. Partner with Product, Design, Engineering, Data, and business teams to influence decisions, evaluate outcomes, maintain research systems, and coach colleagues on effective, privacy-conscious AI-supported research practices.

Lead the Frontend Platform team owning shared frontend infrastructure, component system, and reporting. Contribute technically through code reviews and architecture, partner with product/design, set frontend quality standards, hire and coach engineers, and drive roadmap and technical design reviews.

Design, build, and operate integrations, APIs, data exchange systems, and AI-enabled connections for accounting and ERP platforms. Own integration pipelines, SLAs, data contracts, observability, and production support. Provide technical direction through architecture reviews, code reviews, and pair programming while partnering cross-functionally on roadmap decisions. The role requires hands-on software development, scalable data architecture, secure integrations, experimentation, and participation in an on-call rotation.

Own and build the end-to-end tax function: corporate income, sales/indirect, cross-border and Canadian tax. Implement tax engine integrations, manage compliance, advise leadership, research technical positions, and coordinate external advisors and audits.

The Senior Sales Operations & Compensation Manager will oversee Salesforce data, compensation administration, forecasting, and sales process optimization to enhance revenue predictability.