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Provide administrative support to claims staff: set up and enter claims, update notes/diaries, process payments and mail, prepare/send correspondence and reports, answer calls, schedule appointments, and complete assigned clerical projects to support client programs.

Provide clerical support to claims staff: set up and enter new claims, input notes/diaries, process payments and mail, prepare/send correspondence and reports, answer calls, schedule appointments, and perform general office and administrative tasks.

Manage operational and technical functions for assigned claims offices, ensuring compliance with standards and regulations, staffing and training, budget/P&L management, performance monitoring, and coordination with sales/client service. Lead and develop a team of 25-49 colleagues to deliver quality workers' compensation claims services.

Provide clerical support for workers' compensation claims: enter and maintain claims in the claims management system, process payments and mail, schedule appointments, handle calls, prepare reports/letters, and support quality initiatives.