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Lead platform-wide architecture for Zafin's AI Operating System, define standards for agents, RAG, orchestration, integration, security, and governance; review squad architectures; create reusable reference architectures; mentor architects and engineers; advise executive stakeholders to ensure scalable, secure, and compliant AI implementations across client engagements.

Lead a shared AI operations function delivering agent configuration, evaluation, and knowledge support to client-facing squads. Manage capacity, demand forecasting, workload planning, service standards, and operational metrics. Drive adoption of shared AI assets, resolve cross-team dependencies, and continuously improve service quality. Coach and develop team members, establish intake/prioritization/escalation processes, and ensure reliable, scalable delivery of AI-enabled solutions across multiple client engagements.

Drive product strategy, roadmap, and execution for platform capabilities. Translate customer and business needs into requirements, manage backlog, write user stories, collaborate with engineering, engage stakeholders and customers, analyze product performance, and support releases and adoption.