Manages strategic customer relationships for Insurity’s SaaS insurance products, serving as the primary customer contact and coordinating with internal teams. Responsibilities include onboarding, business reviews, adoption, satisfaction and churn monitoring, escalations, contract compliance, billing accuracy, renewals, upselling, presentations, and customer KPI analysis. The role also manages medium-complexity enhancements, change requests, statements of work, continuous improvement, and team mentorship. Requires customer success experience in SaaS or insurance, national-account experience, strong communication, digital literacy, and less than 10% travel.

Leads business analysis for complex customer integration projects, including requirements gathering, functional specifications, system design, configuration, testing, UAT, training, estimation, and client advising. Partners with customers, integration teams, and internal stakeholders throughout implementation. Supports pre-sales and RFP activities, mentors analysts, reinforces business analysis methodologies, and contributes to process improvement.

Manages customer relationships and adoption for Insurity Marine Suite within the P&C insurance market. Responsibilities include leading customer meetings, tracking KPIs and satisfaction, supporting self-service tools, managing expectations, ensuring contract and billing accuracy, identifying expansion opportunities, and coordinating medium-complexity product enhancements. The role also supports process improvement, mentoring, and customer advocacy, requires Marine Cargo Insurance or logistics experience, and involves up to 10% travel.