Top Tech Jobs & Startup Jobs in Toronto

Lead end-to-end design of AI-assisted workflows and generated-output experiences for administrators, creators, and learners. Build reusable AI design patterns (review states, approvals, data visibility, recovery, privacy). Rapidly prototype high-fidelity or coded AI behaviors, craft microcopy for AI moments, collaborate closely with Product, Engineering, and AI teams, and perform implementation reviews to ensure polished production experiences.

Lead and grow an SRE team to ensure platform reliability and scalability. Own incident response, on-call execution, post-mortems, and SRE processes (incident, change, capacity, problem management). Partner with Product and Engineering to embed reliability, track operational KPIs, and optimize workflows to reduce risk.

Support Docebo's security and compliance program by maintaining policies and control frameworks, assisting with risk assessments and audit support (ISO 27001, SOC 2, PCI DSS), evaluating vendor risks, maintaining compliance documentation and reports, and responding to customer security/privacy inquiries to support sales and internal stakeholders.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

Lead enterprise-focused pipeline generation and expansion programs (ABM, partner marketing, digital, events) to drive upsell, cross-sell, and partner-sourced revenue. Build account-based plays using intent data, coordinate closely with sales, support federal campaigns, measure pipeline impact with clear attribution, and iterate using AI-driven insights.

Lead and develop a Customer Success team to maximize retention, satisfaction, and account growth. Execute and evolve CS strategy, manage KPIs and processes, collaborate with Sales/Marketing/Product, act as strategic advisor to enterprise accounts, scale operational tools and automation, and drive upsell/cross-sell through proactive account health management.

Serve as trusted advisor for an enterprise Docebo LMS portfolio: drive adoption, translate strategy into platform configurations, manage renewals, mitigate churn, identify upsell opportunities, and coordinate cross-functional resources to deliver measurable learning outcomes.