The PACS System Technology Specialist will provide technical support, act as the primary escalation point for support teams, conduct root cause analyses during system outages, and contribute to software design discussions to enhance supportability. This role involves mentoring, tool development for support teams, and participation in knowledge management to reduce escalations.

The System Technology Specialist will serve as the highest point of escalation within client services, resolving complex technical issues, mentoring team members, and conducting root cause analyses for major incidents. They will act as a primary communication point with clients and participate in engineering design reviews, ensuring product supportability and maintenance.