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The Specialist in Experience Claims will enhance customer service by resolving claims through empathy, effective communication, and a deep understanding of user needs. Responsibilities include investigating claims, providing high-level support, and collaborating with various stakeholders to ensure seamless service and customer retention.

As a Claims Experience Specialist, you'll manage claims, provide premium support, ensure customer satisfaction, and drive retention for Aircover products.

The role involves optimizing operations across functions, aligning teams to meet business goals, and leading strategic initiatives based on data analysis and stakeholder engagement.

The Programs and Business Operations Lead will align functions to achieve objectives, drive business operation meetings, analyze trends, support strategic projects, and manage cross-functional initiatives primarily in Canada.