Drives customer value, software adoption, and measurable outcomes for construction-industry clients. Provides technical advisory support, analyzes usage data, presents tailored solutions, leads product demonstrations, manages escalations, communicates platform roadmaps, and coordinates Sales, Product, Professional Services, and technical teams. Mentors colleagues and travels domestically and internationally for customer consultations and industry events.

Own the global partner operations infrastructure, including attribution, reporting, deal registration, channel conflict resolution, forecasting, planning, partner data architecture, and operating cadence. Partner with executive leadership, Revenue Insights, Sales, Legal, Systems, and regional teams to scale reseller, distributor, and referral motions. Build processes and policies, improve data integrity, support PRM and Salesforce requirements, analyze operating-model gaps, and drive consistent global adoption.

The Customer Success Engineer will help construction-industry customers adopt and maximize value from Procore’s platform. Responsibilities include analyzing usage data, recommending improvements, presenting tailored technical solutions, advising on complex needs, demonstrating products, coordinating cross-functional resources, communicating product roadmaps, mentoring teammates, and supporting customer projects. The role requires French fluency, construction-sector experience, technical customer-facing expertise, analytical skills, and willingness to travel up to 50%.