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Own and expand relationships with named strategic accounts by developing success plans, identifying new and expansion opportunities, managing sales pipelines, and closing business. Build executive relationships, align Tipalti solutions with customer goals, maintain accurate CRM data, and collaborate with solution consulting, customer success, implementation, operations, and product teams. Drive adoption, revenue growth, customer success, and quota achievement across existing and net-new accounts.

Leads customer implementations of Tipalti’s SaaS accounts payable automation platform. Responsibilities include guiding customers through technical integrations, managing project timelines and tasks, providing implementation support, documenting lessons learned, gathering product feedback, and partnering with Sales and Customer Success to drive adoption and revenue outcomes.

Own post-go-live relationships for partner-referred customers, driving adoption, retention, growth, advocacy, and value realization. Build trusted relationships with senior stakeholders, manage customer health and escalations, identify expansion opportunities, and collaborate with Account Management, Alliances, Support, and partners. Help establish Partner Customer Success processes, segmentation, engagement strategies, and enablement while mentoring team members and using customer insights and AI tools to improve outcomes.

Manage a scaled portfolio of over 1,000 customers, using AI-powered tools, product usage data, and customer insights to identify expansion opportunities, drive cross-sells and upsells, and improve adoption. Build customer relationships, conduct business reviews, present solutions, gather feedback, and collaborate with Sales, Product, Support, Implementation, and Marketing. Serve as a product expert and help customers achieve business outcomes while creating advocates and improving retention.

Lead and develop a team of Onboarding Managers responsible for complex enterprise customer implementations. Own portfolio health, delivery performance, staffing, capacity, forecasting, risk management, escalations, and customer outcomes. Establish scalable operating practices, drive systemic improvements, oversee partner-led engagements, and collaborate cross-functionally with Product, Engineering, Sales, Support, and Alliances. Champion AI-enabled delivery workflows and support organizational transformation.

Own the full SaaS sales cycle from prospecting through close, generate and qualify opportunities, manage client relationships, deliver tailored product solutions, and achieve revenue quotas. The role requires direct SaaS sales experience, strong communication and negotiation skills, effective collaboration with cross-functional teams, and the ability to conduct automated product demonstrations. This hybrid position involves outbound and inbound selling of Tipalti’s finance automation platform.

Lead design, configuration, and operation of AI-powered sales tools and workflows. Translate field needs into technical requirements, own the AI sales roadmap, deploy and iterate integrations and automations, measure adoption and revenue impact, and coordinate cross-functional stakeholders to scale AI use cases across the sales lifecycle.

Partner with Customer Success and Onboarding leadership to design processes, analytics, and systems across the post-sale lifecycle. Deliver health, renewal, and lifecycle analytics, support front-line teams, drive process and automation strategy, build AI-enabled workflows, and lead ad hoc RevOps projects including capacity and forecasting models.