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The Business Operations Manager will enhance operational excellence in Technical Support by analyzing data, improving processes, and communicating insights to leadership.

Design and maintain ETL pipelines and Databricks Gold-layer tables; develop semantic layers, data dictionaries, and documentation for AI-driven BI; build dashboards and analyses to surface marketing and sales KPIs; perform ad-hoc deep dives; translate stakeholder requirements into scalable, analytics-ready data models; enable self-serve reporting and agentic AI workflows.

The Customer Success Manager will support clients in improving their operations using the IoT platform by developing customized success plans and fostering long-term relationships.

The role involves helping modernize industries through IoT solutions, engaging with clients, managing implementations, and driving tech adoption. Significant pre-sales experience is required, coupled with a strong technical background in hardware and cloud applications.

Sell Samsara IoT solutions to mid-market Canadian customers via full-cycle sales: prospecting, POCs/trials, multi-stakeholder negotiations, pricing, and closing $20K–$100K deals with executives and CXOs.

Own vision and roadmap for core support tools. Lead discovery and user research, draft PRDs and wireframes, oversee builds with engineering and AI/data teams, manage launches and change management, track KPIs and adoption, and iterate to drive GTM impact and support experience.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Lead end-to-end design for strategic web and mobile product initiatives, collaborating with product and engineering, engaging customers for research and validation, mentoring designers, and shipping high-impact interaction and visual designs that improve operational safety, efficiency, and sustainability.

As a Staff ML Engineer, you'll design and operate Samsara's ML platform, partnering with teams to deliver scalable ML solutions that enhance safety and efficiency in physical operations.

Lead technical vision and architecture for AI-powered GTM systems, defining reference architectures, patterns, and governance for low-code and custom agentic solutions. Architect and prototype LLM orchestration, multi-system integrations, RAG pipelines, and event-driven data flows across Salesforce, NetSuite, Marketo, and cloud infrastructure while partnering with GTM leaders to deliver production-grade, auditable, and scalable automation.