Top Tech Jobs & Startup Jobs in Toronto

Manage the AMER Support Engineering team, including hiring, mentorship, performance development, and technical growth. Lead customer support quality, process improvement, automation, AI adoption, and cross-functional collaboration. Build scalable workflows, promote team ownership and psychological safety, and ensure Support Engineers resolve complex technical issues throughout the support lifecycle. Partner with product and development teams to improve customer outcomes and support efficiency.

Manage full-cycle technical recruiting for Engineering, Product, Security, UX, and R&D roles. Partner with hiring leaders on role definition, structured interviews, sourcing strategy, market research, candidate assessment, pipeline management, and offer negotiations. Build diverse talent pipelines, use recruiting data to guide decisions, maintain accurate Greenhouse documentation, deliver an inclusive candidate experience, and improve recruiting practices through responsible AI use and shared resources.

Manage full-cycle recruiting for go-to-market roles across sales, marketing, customer success, professional services, and related teams. Partner with hiring leaders, build diverse talent pipelines, conduct structured assessments, use market and funnel data to guide hiring, manage candidate experiences, negotiate offers, and maintain recruiting documentation. The role also involves improving recruiting practices, responsibly using AI, and advising stakeholders in a globally distributed, remote-first environment.

Conduct outbound prospecting, qualify target accounts, generate sales-accepted opportunities, and build pipeline across an assigned territory. Research prospects, execute multichannel outreach using phone, email, and social platforms, and track activities in Salesforce. Collaborate with marketing, sales, and customer success teams, attend regional events, document processes, and mentor new BDRs. The role is fully remote and includes extensive onboarding and training.

Leads product strategy and adoption for GitLab’s AI-powered software creation experience. Owns the journey from discovery and onboarding through activation, retention, conversion, and expansion across individual developers, teams, administrators, and buyers. Uses customer research, product analytics, funnel and cohort analysis, and experimentation to identify friction, measure outcomes, and improve growth. Partners cross-functionally across GitLab to create a coherent AI Software Factory experience and drive enterprise B2B product-led growth.

Leads GitLab’s global People Operations and Compliance function, setting its strategic roadmap, scaling and automating employee lifecycle processes, establishing service standards and metrics, managing case management, overseeing global mobility and employment compliance, supporting global expansion, and developing a high-performing international team. The role partners broadly across People, Legal, Payroll, IT, Procurement, and Internal Audit while optimizing Workday, Greenhouse, and related systems.

Own and improve GitLab’s end-to-end renewals operating model, including forecasting, retention reporting, quoting, data quality, case management, workflow automation, and capacity planning. Partner with Revenue Technology, Analytics, Finance, Sales, and Customer Success to improve Salesforce, subscription, billing, and reporting systems. Lead cross-functional operational improvements, document processes, analyze renewal performance, and influence stakeholders without direct authority.

Own and execute global and regional pipeline generation programs, including sales plays and PipeGen days. Coordinate cross-functional delivery, pipeline hygiene checkpoints, communications, and action items across Sales, Marketing, Enablement, Sales Strategy, and RevOps. Track program performance, surface pipeline risks and opportunities, support outbound execution, and improve Salesforce and reporting processes. Use pipeline data and dashboards to inform GTM decisions and drive predictable revenue outcomes.

Leads GitLab’s Dedicated Infrastructure team, combining technical leadership and people management. Responsibilities include guiding architecture, maintaining high availability and security, automating provisioning and operations, improving self-service platforms, managing incidents, recruiting and developing team members, using AI to improve productivity, and prioritizing work through data and risk analysis. The role requires expertise in distributed services, fleet management, Terraform, AWS, high-availability operations, remote team leadership, and complex project delivery.

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.