The Software Engineer II will design and implement core components of a new SMTP relay harness and own the mail flow services, collaborating with teams to meet production requirements.

Independently manage a portfolio of mid-market and enterprise accounts to drive adoption, retention, and value. Lead QBRs/EBRs, success planning, risk mitigation, escalations, and cross-functional collaboration to influence renewals and expansions while representing the customer voice internally.

Sell Abnormal AI security SaaS to enterprise accounts in a defined Toronto territory: prospect, build pipeline, manage deals from discovery to close, ensure renewals/expansions with Customer Success, maintain sales data in systems, and share customer insights with product and internal teams.