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Own the realtime voice channel end to end, including telephony integrations, streaming speech pipelines, model orchestration, and latency optimization. Build full-stack features with React, TypeScript, Scala, Python, and GCP; design scalable multi-tenant systems; implement safety and compliance controls; maintain observability, incident response, and SLA performance; and mentor engineers through architecture and code reviews.

The Principal Product Manager will define and develop the HTS API Marketplace, oversee product packaging, pricing, and commercial strategies, collaborate with technical teams, and ensure successful partner integrations and revenue generation.

Lead the end-to-end customer-facing conversational agent across chat and voice. Own roadmap, conversation design, partner integrations, and interface UX. Drive daily design in Figma, build prototypes with AI coding tools, define quality metrics (resolution, containment, escalation), and iterate from production data while coordinating GTM and partner teams.

The Principal Product Manager will define and manage the HTS API Marketplace, coordinating with capability teams and ensuring the technical and commercial aspects of the product are met. The role involves rapid prototyping, working with AI tools, and establishing go-to-market strategies to build a revenue-generating platform.