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Customer Onboarding Manager responsible for guiding customers through product setups, training, and project management. Main point of contact for customers from deployment to launch, providing strategic guidance, and improving the implementation process. Must excel in relationship management, software implementation, and project management.

As an Implementation Manager at Yotpo, you will guide customers through product setups, train and educate customers on utilizing Yotpo products, provide strategic guidance, and improve the implementation process. Your responsibilities include being the main point of contact for customers, ensuring technical setups are completed efficiently, and acting as a liaison between customers and internal teams.

As a Business Development Representative (BDR) at Yotpo, you will be responsible for finding ideal accounts and prospects, articulating the Yotpo business narrative to decision-makers, setting outbound meetings for Account Executives, and meeting qualified meeting and revenue objectives. This role requires high energy, drive, initiative, professionalism, and excellent communication skills.

The Manager of Customer Success for Enterprise will lead and develop a team of Customer Success Managers, focusing on enhancing customer relationships for prominent e-commerce brands. Responsibilities include managing team performance, collaborating with internal departments, and delivering strategic insights to improve customer engagement.

As a Senior Implementation Manager, you will guide Mid Market and Enterprise customers through Yotpo’s product setups, including program strategies, integrations, training, and project management. You will manage customer experiences, resolve challenges, and mentor team members to ensure successful onboarding and long-term client relationships.

As the Manager of Customer Success at Yotpo, you will lead a team of 6-8 Customer Success Managers for SMB clients. Your role involves coaching, mentoring, and developing your team, tracking metrics for retention and revenue goals, and building cross-functional relationships to enhance customer satisfaction and retention.