Own reverse supply chain operations across Nordstrom distribution centers, including returns, vendor returns, claims, inventory disposition, cycle times, condition accuracy, and recovery. Partner with DC leaders and cross-functional teams to improve performance, resolve issues, standardize processes, and support system rollouts. Lead readiness, testing, training, change management, and hypercare while using operational data to identify root causes and shape the reverse supply chain roadmap.

Leads a high-visibility, multi-year WMS implementation across design, implementation, and hypercare. Owns business configuration for assigned warehouse operations, represents end users, defines program vision and success metrics, manages requirements and user acceptance, supports training and change management, analyzes risks and data, and coordinates cross-functional stakeholders to deliver milestones within scope, timeline, and budget.