As a Technical Support Engineer at Redis, you will diagnose and resolve complex technical issues for customers, provide Root Cause Analysis, analyze performance issues, and collaborate with internal teams to ensure timely resolutions. You will also contribute to documentation and support new product development efforts. A strong technical background and effective communication skills are essential.

As a Field Engineer at Redis, you will design and support tools and libraries that enhance customer success with Redis. Collaborating with internal teams, you'll ensure superior developer experiences through usability and effective documentation. Your responsibilities include supporting customers, addressing their needs, and contributing to the full lifecycle of engineering solutions from ideation to deployment.

As a Technical Support Engineer, you'll diagnose and resolve complex software issues for customers, collaborate with engineering to provide solutions, and manage critical issues. You will also analyze performance questions and support Redis software across cloud and on-premises deployments, contributing to documentation and new product development.