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The Senior Principal Customer Success Manager builds executive relationships with clients, guides them on best practices, and identifies risks to achieve business goals, ensuring effective PagerDuty product adoption and value delivery.

The Director of Pricing & Monetization will own the strategy and execution of packaging, pricing, and monetization for PagerDuty's Operations Cloud, collaborating across Product, Sales, Finance, and Marketing to enhance revenue generation and customer satisfaction.

Lead the design strategy for AI and Automation at PagerDuty, collaborating with various teams to create intuitive user experiences. Responsibilities include establishing design principles for AI, mentoring designers, and representing design in executive discussions.

The Director of Pricing & Monetization will strategize on packaging, pricing, and monetizing PagerDuty's Operations Cloud platform, ensuring alignment between product, sales, and financial outcomes.