Build relationships with engineers, architects, builders, developers, and manufacturers; advise customers on structural hardware for mass timber projects; support design and pre-construction; review drawings and specifications; identify product opportunities; coordinate with internal teams; deliver technical presentations; maintain CRM data; and travel occasionally across North America.

Develops technical design resources for mass timber hardware, including design guides, white papers, engineering tables, calculation spreadsheets, and digital tools. Interprets research and testing data, applies structural design standards, coordinates cross-functional technical projects, and collaborates with R&D, Marketing, Technical Service, and Business Development. The role also drives continuous improvement of engineering documentation, mentors junior engineers, and translates complex technical information into practical resources for engineers and designers.