Creates and manages social media and marketing content, plans campaigns, monitors platform performance, analyzes social media metrics, and recommends strategies to improve engagement, reach, and brand awareness. The role also manages social media assets, uses listening tools and paid social advertising, prepares reports, and supports communications across multiple channels while managing competing priorities.

Manages integrated traditional and digital marketing campaigns for CHS products and services, driving awareness, revenue, customer-funnel progression, and ROI. Oversees campaign execution, measurement, CRM and database analytics, customer segmentation, email, e-commerce, web content, SEO, and paid, owned, and earned media. Partners with internal teams, agencies, vendors, and hearing healthcare stakeholders while supporting a small marketing team and maintaining consistent brand communications.

Provide confidential, real-time English or French CART transcription for Deaf, hard-of-hearing, and hearing individuals in community settings. The role requires highly accurate transcription at 180–225 words per minute, captioning across multiple platforms, strong troubleshooting and interpersonal skills, strict confidentiality, and extensive understanding of Deaf culture.