Provides bilingual English and French customer support throughout corporate relocation journeys. Advises customers on authorized services and policies, coordinates suppliers and internal teams, resolves complex relocation issues, maintains accurate case records, communicates with client HR contacts, and supports exception management. The role uses omnichannel tools, monitors service-level and customer-experience metrics, and ensures timely, accurate service delivery across relocation programs.

Designs, develops, and maintains ETL pipelines that integrate source data into centralized warehouses. Builds semantic models, complex SQL queries, and optimized datasets for accurate reporting and analysis. Collaborates with cloud architects, reporting teams, and stakeholders to translate requirements into technical solutions. Requires expertise in SQL, Python, ETL tools, Databricks, Azure, SQL Server, Microsoft Fabric, and version control, along with at least five years of relevant experience.