Leads global technical support for Qualitrol product lines across multiple sites and regions. Oversees complex escalations, project and commissioning support, case management, automation, knowledge systems, and customer entry points. Coordinates with Field Service, Engineering, and Quality on product issues, root-cause investigations, corrective actions, and continuous improvement. Establishes global governance, KPIs, escalation frameworks, and standardized support processes while managing distributed teams and customer-facing technical resolution.