Designs, builds, and improves enterprise DevOps tooling, CI/CD pipelines, automation, and Kubernetes platforms. The role establishes delivery standards, manages platforms such as Azure DevOps, GitHub, Docker, and AKS, supports container migrations, and develops self-service environment management. It also leads governance, modernization, stakeholder influence, mentorship, and continuous improvement initiatives across product and platform teams.

Supports cross-functional experience transformation initiatives from discovery through implementation. Gathers and documents business, operational, and technology requirements; maps current and future-state processes; facilitates stakeholder workshops; develops solution recommendations and business cases; supports Agile and Waterfall delivery, testing, implementation, change management, and benefits tracking. The role bridges business, technology, operational, and external partner teams to improve guest and employee experiences while achieving business outcomes.

Leads large-scale, cross-functional transformation programs from planning through implementation. Responsibilities include project planning, governance, risk and dependency management, executive stakeholder engagement, benefits tracking, change readiness, and delivery leadership across business, technology, operations, digital, and commercial teams to improve guest experience and achieve strategic outcomes.