Top Tech Jobs & Startup Jobs in Toronto

Nationally leads Client Operations across regions, developing scalable operating models, governance, service standards, performance frameworks, retention strategies, workforce planning, and continuous improvement initiatives. Oversees client growth, risk management, operational efficiency, talent development, executive reporting, and cross-functional collaboration to improve client experience, advisor productivity, profitability, and business performance.

Provides group benefits consulting and new-business sales support by marketing opportunities to insurance carriers, analyzing proposals and pricing, coordinating underwriting, negotiating rates, preparing client-ready presentations, modeling costs, and supporting producers. The role requires group benefits industry knowledge, strong Excel skills, analytical accuracy, organization, communication, and the ability to manage competing deadlines and confidential information.

Generate new commercial insurance business through cold calling, networking, referrals, and lead generation across the GTA. Build prospect relationships, qualify insurance needs, book appointments for producers, maintain CRM pipeline data, meet call and appointment targets, and pursue continuing education toward a RIBO licence. The role offers hybrid work, sales training, and a path to becoming a licensed insurance producer.

Provide group benefits consulting support including plan design, renewals, underwriting coordination, marketing/quoting, financial analysis, carrier negotiation, proposal development, and producer support. Prepare client presentations, manage new business submissions and implementation, investigate claims issues, and maintain carrier relationships while ensuring accuracy and quality standards.

Processes employer contribution reports, reconciles payments, maintains enrollment and member status data, audits account details, identifies payment discrepancies, and manages delinquency follow-up. The role determines benefit eligibility, initiates payments, communicates with employers, union representatives, members, providers, and internal teams, and protects confidential information while meeting accuracy and deadline requirements.

Manages and retains an assigned group benefits client portfolio, providing relationship management, service support, renewals, upselling, implementation coordination, client meetings, plan education, reporting, and benefits issue resolution. The role collaborates with consultants, brokers, carriers, underwriters, and internal service teams to meet service commitments, support client transitions, and deliver compliant plan documentation and communications.

Manage the onboarding and financial integration of acquired companies. Responsibilities include developing transition plans, converting forecasts into budgets, integrating payroll, benefits, banking, accounts payable, and revenue tracking, preparing financial reports and variance analyses, calculating post-close payments, coordinating cross-functional integration workstreams, communicating project progress, maintaining project systems, resolving challenges, and identifying process improvements. The role requires accounting and finance expertise, project management, stakeholder communication, and CPA completion or near completion.

Leads operational strategy and performance across benefits administration, claims administration, customer service, and related functions. Drives service excellence, process standardization, continuous improvement, KPI accountability, technology adoption, automation, and organizational effectiveness. Partners with Technology, Product, Client Success, and business leaders to improve efficiency, scalability, and client outcomes while building and developing high-performing, geographically dispersed teams.

Leads enterprise-wide client success across a benefits solutions portfolio, focusing on client satisfaction, retention, expansion, and service excellence. Builds executive relationships, oversees complex client escalations, improves client-facing tools and analytics, establishes service standards and KPIs, and develops a high-performing client success organization. Partners with Operations, Technology, Product, and Commercial leaders to advance strategic priorities and deliver measurable client and business outcomes.

Lead requirements elicitation and management for business and technical stakeholders in an Agile environment. Analyze processes, systems, and data; define APIs, integrations, and mapping; coordinate QA, vendors, and compliance (e.g., privacy frameworks) to drive solution design and implementation.