Supervise and develop frontline warehouse associates, enforce health and safety, monitor KPIs and operational metrics, report performance, and implement process improvements to optimize warehouse operations.

Handle inbound and outbound customer calls for a national bank, resolve credit card application and account inquiries, collect and follow up on customer data, escalate or refer clients as needed, and work flexible shifts (including evenings and weekends) primarily remotely with occasional on-site attendance.

Handle inbound and outbound credit card calls, gather Visa/MasterCard-required data, resolve application and limit inquiries, provide product guidance, escalate or refer clients, and deliver efficient, empathetic customer service across varied shifts including evenings and weekends.