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Manage the commercial and operational infrastructure for global channel partnerships. Responsibilities include maintaining partner agreements, pricing and discount frameworks, approved vendor status, price books, order booking processes, deal registration, enablement content, partner portal requirements, and channel team onboarding. The role collaborates with RevOps, Legal, Finance, Product, procurement teams, and channel leadership to standardize processes and improve partner operations.

Provide technical customer support through email, chat, phone, and video. Troubleshoot FacilityOS products, hardware, connectivity, mobile applications, and integrations; diagnose and document issues; coordinate escalations with Engineering, QA, and Professional Services; maintain customer ownership through resolution; create training materials and help content; and improve support workflows and processes.

Prospect into assigned territories through calls, emails, LinkedIn messaging, and other outreach methods. Conduct discovery conversations, qualify opportunities, nurture leads, schedule product demonstrations for Account Executives, and meet monthly targets. The role also involves developing messaging, collaborating with sales teams on vertical-based campaigns, using prospecting tools, and providing feedback to improve BDR effectiveness.

Lead execution of an enterprise AI program: govern a portfolio of cross-functional AI initiatives, build org-wide AI enablement and infrastructure, coordinate stakeholders and vendors, report program health to C-suite, and coach departments through AI adoption.

Design, build, and maintain the data warehouse and data lake, schemas, and reliable ETL/ELT pipelines to support AI agents and analytics. Implement data governance, quality checks, lineage, and access controls to meet ISO27001 and SOC2 Type 2. Partner with AI, InfoSec, and product teams to enable agent orchestration, integrate with Microsoft 365/Graph/OAuth, monitor platform health and costs, and support AI program planning and documentation.

Lead a hybrid sales team (7-9 AEs) responsible for new logo acquisition and expansion. Recruit, train, coach, forecast, manage pipeline, attend customer calls, and partner cross-functionally to exceed revenue targets.

Build and maintain FacilityOS's AI agent architecture: RAG pipelines, agent orchestration, integrations with Microsoft 365/Outlook/Teams, secure auth, evaluation harnesses, compliance-ready deployment, and cross-functional enablement for department-owned agents.

Lead GTM planning, forecasting, and pipeline analytics to drive revenue growth. Own territory and quota design, incentive planning, and executive reporting. Translate data into strategic insights, partner cross-functionally with Finance, Sales, Marketing, and Product, and build intelligence-led RevOps capabilities using BI, automation, and scenario modeling.

Build and maintain Power BI semantic models and Microsoft Fabric data pipelines from Salesforce and GTM systems. Deliver analyses that inform GTM decisions, reconcile data across systems, own metric definitions, and document lineage and runbooks. Provide ad hoc investigations and present findings to leaders.

Develop, review, and maintain full-stack .NET web applications across the FacilityOS platform. Participate in code reviews, use static analysis tools, troubleshoot staging/production issues, collaborate with engineering and project managers, and research platform improvements.