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Manage, retain, and grow a portfolio of customers through proactive account management, data-driven analysis, risk mitigation, product adoption, and cross-functional collaboration to drive customer success and reduce churn.

Lead execution of an enterprise AI program: govern a portfolio of cross-functional AI initiatives, build org-wide AI enablement and infrastructure, coordinate stakeholders and vendors, report program health to C-suite, and coach departments through AI adoption.

Outbound-focused BDR responsible for prospecting, qualifying, and booking demos in an assigned territory using calls, email, LinkedIn, and prospecting tools. Develop messaging and cadences, run discovery conversations, collaborate with Account Executives, meet monthly targets, and provide feedback to improve BDR effectiveness.

Design, build, and maintain the data warehouse and data lake, schemas, and reliable ETL/ELT pipelines to support AI agents and analytics. Implement data governance, quality checks, lineage, and access controls to meet ISO27001 and SOC2 Type 2. Partner with AI, InfoSec, and product teams to enable agent orchestration, integrate with Microsoft 365/Graph/OAuth, monitor platform health and costs, and support AI program planning and documentation.

Build and maintain FacilityOS's AI agent architecture: RAG pipelines, agent orchestration, integrations with Microsoft 365/Outlook/Teams, secure auth, evaluation harnesses, compliance-ready deployment, and cross-functional enablement for department-owned agents.

Develop, review, and maintain full-stack .NET web applications across the FacilityOS platform. Participate in code reviews, use static analysis tools, troubleshoot staging/production issues, collaborate with engineering and project managers, and research platform improvements.

Own and project-manage end-to-end customer onboarding for FacilityOS: run training sessions, configure software to customer use cases, coordinate kiosk/hardware delivery, ensure data handling compliance, drive fast time-to-value and high CSAT, and improve onboarding processes.