As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

Design, build, and maintain frontend interfaces and backend services; modernize legacy Spring MVC/JSP architecture; optimize backend performance and databases; build secure REST APIs; configure automated job scheduling; troubleshoot cross-platform issues to ensure platform reliability and scalability.

The Technical Support Specialist provides first-level remote support to customers in public safety, managing incidents and driving improvements in service processes.