Serves as the first point of contact for museum visitors and members through phone, email, chat, and online platforms. Provides visit, ticketing, and membership assistance; processes sales; promotes museum offerings; resolves inquiries; conducts outbound member and feedback calls; monitors digital reviews; and accurately records interactions. The role requires bilingual English-French communication, strong customer service and problem-solving skills, technology proficiency, and availability for variable onsite shifts, including evenings, weekends, and holidays.

Manage day-to-day operations of gallery learning spaces, develop and evaluate hands-on educational programming, supervise staff and volunteers, coordinate cross-departmental logistics, monitor budgets and reporting, and ensure welcoming, inclusive visitor experiences during peak periods.