Own a book of startup customers and handle inbound support across Slack and email. Execute quarterly check-ins, product education, renewals, usage monitoring, and adoption outreach. Support senior CSMs with reporting, playbooks, and enablement. Build scalable support processes and content, maintain CRM records, escalate complex issues cross-functionally, and contribute to SLAs and response templates as the support function scales.

The Senior Demand Generation Manager will strategize and execute a multi-channel demand generation program, focusing on enterprise pipeline growth and innovative marketing tactics. Responsibilities include managing budget, optimizing campaigns, and leveraging AI for growth.

Lead the full lifecycle for strategic enterprise accounts: run 8-12+ week implementations, drive adoption and measurable revenue outcomes, manage renewals and expansion, multi-thread across 35-50+ stakeholders, advise revenue leaders, and build scalable CS playbooks while partnering with Sales, Product, and Marketing.