Top Tech Jobs & Startup Jobs in Toronto

Reviews contact-center agent interactions for quality and process adherence, conducts evaluations and calibration sessions, tracks performance metrics, identifies trends and improvement areas, and reports findings to clients. The role partners with Training and Operations to develop solutions, provide coaching feedback, certify agent readiness, support continuous improvement, and ensure client and company quality targets are met.

Drive digital advertising sales for Pinterest by prospecting advertisers, qualifying opportunities, conducting consultative sales conversations, and closing new business. Manage Salesforce pipeline records and achieve revenue and performance targets. Own post-sale advertiser relationships, identify upsell and cross-sell opportunities, create account growth plans, conduct business reviews, and optimize account performance. Collaborate with internal teams to improve lead quality, conversion, advertiser engagement, and operational efficiency.

Handle end-to-end complex, high-value escalations for guests and hosts, mediate disputes, make discretionary decisions (including financial), communicate with stakeholders, serve as SME for policies, drive continuous improvement, and support pilots to enhance customer experience.

The Business Development Assistant will engage with prospective clients, explain Google products, manage sales campaigns, and achieve monthly quotas while utilizing CRM systems.

Prospect, sell, and manage advertising clients across channels. Develop outbound strategies, deliver tailored pitches, build client relationships, monitor campaign performance, and meet revenue targets while using CRM tools.

The Operations Supervisor directs team performance, ensuring high customer satisfaction and operational excellence. Key responsibilities include performance management, monitoring SLAs, and fostering a supportive team culture.

The Operations Manager oversees the performance of customer operations, ensuring service levels are met and driving employee engagement and continuous improvement.

Conduct outbound calls and emails to identify and qualify business prospects, explain Google products and solutions, develop sales campaigns, manage pipelines, and achieve quotas. Build customer relationships, pitch ancillary products, contribute to sales-process improvements, document best practices, and troubleshoot or route minor technical issues. The role includes paid training and a hybrid schedule with initial on-site product training.

Perform outbound prospecting and outreach to decision-makers, explain Google products, qualify leads, manage pipeline toward deal closure, hit monthly quotas, troubleshoot basic technical issues, and contribute to sales process improvements and team projects.

Lead and manage a customer service team to meet CSAT, Quality, NPS, and operational SLAs. Monitor performance, conduct quality audits, provide coaching and development, manage attendance and leave, escalate disciplinary issues, and collaborate with Quality, Training, and Client teams to close process gaps. Provide regular performance reporting and support team development and calibration activities in a fully onsite environment.