Top Tech Jobs & Startup Jobs in Toronto

Lead and manage a customer service team to meet CSAT, Quality, NPS, and operational SLAs. Monitor performance, conduct quality audits, provide coaching and development, manage attendance and leave, escalate disciplinary issues, and collaborate with Quality, Training, and Client teams to close process gaps. Provide regular performance reporting and support team development and calibration activities in a fully onsite environment.

Manage the sales order cycle from input to delivery, provide Level II technical support for platforms (Twilio, MyStore, CCB2B), resolve escalations, create SOPs, support process improvements, audit requests, and train/coach call center staff to ensure smooth order execution and customer satisfaction.

Outbound B2B ads sales role driving lead outreach and meeting bookings for Pinterest advertisers. Use Salesforce and CRM tools to create opportunities, hit KPIs, mentor new hires, and improve lead quality and conversion.

Conduct outbound outreach to qualified leads for Google advertising solutions, manage and qualify a sales pipeline, book appointments for closers, perform needs assessments with decision-makers, and meet quarterly targets while collaborating with internal stakeholders.

The Quality Analyst will monitor and evaluate processes, ensuring compliance with standards, reporting quality scores, and identifying improvement areas to enhance customer satisfaction.

Perform quality evaluations and audits of B2B contact center agents, track and report metrics, lead calibration sessions, analyze trends, identify coaching opportunities, partner with Training and Operations for continuous improvement, and ensure agents meet certification and process adherence standards.

Sell and manage advertising accounts: prospect leads, conduct needs assessments and presentations, develop customized campaigns, monitor performance, upsell and retain clients, meet revenue targets, and use CRM to track opportunities. Collaborate internally and support client satisfaction while following established sales processes and schedules.

The Sales Training Manager leads a training team, develops training programs for Google products, ensures service delivery, manages projects, and engages in client meetings. They also oversee training compliance and enhance operational efficiency.

Responsible for generating demand among prospective clients, explaining Google products, and achieving quarterly sales quotas while managing B2B client relationships.

Handle inbound travel reservation calls and emails in French and English, provide accurate itinerary information, sell travel products, research rates and options, process changes/cancellations, meet sales and quality metrics, and track call types and service issues.