Design, build, test, and ship software improving service availability, scalability, latency, and efficiency. Automate operational work, define SLOs, implement observability, troubleshoot production systems across applications, Linux, and networks, lead postmortems, plan capacity and costs, document systems, and participate in shared-infrastructure incident response.

Manage post-onboarding relationships for a portfolio of primarily SMB (and some enterprise) customers to drive retention, expansion, adoption, and value realization. Monitor customer health signals, run QBRs, identify at-risk accounts and expansion opportunities, coordinate with Support/Product/Sales, refine playbooks, and ensure timely renewals.