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Provides hands-on technical troubleshooting, configuration, implementation, and client support across the BusPlanner SaaS product suite. Configures workflows, integrations, data, notifications, and user roles; supports product updates, upsell installations, demos, reporting, and compliance processes. Collaborates with developers, senior technical staff, and client success teams to resolve issues, document processes, and maintain technical resources.

Develop and maintain legacy and next-generation platforms across APIs, web applications, databases, and cloud infrastructure. Build AI-first workflows with Claude Code, contribute to architecture and technical direction, review AI-generated code, resolve production issues, optimize performance, and mentor engineers. The role requires extensive C#/.NET, C++, SQL Server, React, TypeScript, and CI/CD experience, with opportunities to build agentic and AI-powered product features.

Lead end-to-end client onboarding projects, manage timelines and cross-functional coordination, execute data migrations using Excel and AI tools, deliver product training (online and in-person), and guide clients through change management to ensure successful go-lives.

The People & Talent Acquisition Manager will lead full-cycle recruitment, improve HR processes, build talent pipelines, and support onboarding and employee engagement.