Work with Customer Success to gather client requirements, define KPIs, build business cases, guide loyalty strategy, oversee GRAVTY® implementations, design training, manage documentation and contribute to product and go-to-market materials.

Partner with multinational clients to gather requirements, define KPIs, develop business cases, and oversee GRAVTY® loyalty program implementations. Provide product expertise, deliver client training, manage project documentation and SLAs, collaborate with product management on features, and create product marketing collaterals to support go-to-market strategies.