Design, develop, and deploy customized Salesforce Service Cloud and Experience Cloud solutions using Apex, LWC, Visualforce, and Flows. Configure Service Cloud features (case management, Omni-Channel, entitlements, knowledge), build Experience Cloud sites, perform integrations and data migrations, participate in Agile ceremonies, code reviews, testing, and deployments, and collaborate with cross-functional teams to translate business requirements into scalable Salesforce solutions.

Lead go-to-market and release marketing for assigned products: craft positioning, messaging, launches, enablement, and client engagement; produce sales/buyer assets; track launch and adoption metrics; partner cross-functionally to drive adoption and business outcomes.

Lead product management for AI tools in software/SaaS, manage product lifecycle, drive strategic roadmap, and ensure product adoption through iterative shipping and user feedback.