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World Education Services

Senior Workforce Management Analyst (Remote)

Reposted 23 Days AgoSaved
In-Office or Remote
Toronto, ON, CAN
Senior level
Senior level
Edtech
Lead development of workforce management capabilities for Customer Service: build contact volume forecasts, capacity and headcount models, manage BPO partner planning and performance, support budgeting and long-term staffing, and present workforce insights to senior leadership.
Top Skills: CcmathExcelGenesysGoogle SheetsNiceVerint
World Education Services Logo
World Education Services

AD, Digital Engagement (Remote)

Reposted 24 Days AgoSaved
In-Office or Remote
Toronto, ON, CAN
Senior level
Senior level
Edtech
The AD, Digital Engagement will drive digital engagement strategies, manage a team, optimize digital channels, and measure performance to support WES's mission.
Top Skills: Google AnalyticsHootsuiteLooker StudioMarketing AutomationMarketoSalesforceWordpress
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