Provides first-line technical support for employee hardware, software, email, printing, networking, account access, and peripherals. Responsibilities include ticket management, device deployment, onboarding and offboarding support, password resets, endpoint maintenance, inventory tracking, equipment shipping, technology rollouts, user guidance, and escalation of complex or security-related issues.

Maintain and improve Item Master Data by processing setup and modification requests, updating SAP, reviewing upload files and resolving data errors. Prioritize mailbox requests, ensure data quality, follow product and approval processes, support system testing, create training documentation, and collaborate with Information Systems, product divisions, requestors, and management.